BrownBridges.com

Quiz: How Much CLAS Does Your Organization Have?

For each question, rate your organization. There are no right or wrong answers. Think about your organization and your efforts in each of the areas.

Enter your name and email address to automatically score your exam. As a bonus, we'll email you a special four-part mini e-course about the CLAS Standards.

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CLAS Standards	Always	Sometimes	Never	Not Sure
1. We ensure that all patients receive effective, understandable, and respectful care provided in a manner compatible with their cultural health beliefs and practices and preferred language.	Always	Sometimes	Never	Not Sure
2. We recruit, retain and promote at all levels of the organization a diverse staff and leadership that are representative of the demographic characteristics of the service area.	Always	Sometimes	Never	Not Sure
3. We ensure that staff at all levels and across disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.	Always	Sometimes	Never	Not Sure
4. We offer and provide language assistance services, including bilingual staff and interpreter services, at no cost to patients with limited English proficiency at all points of contact, in a timely manner during all hours of operation.	Always	Sometimes	Never	Not Sure
5. We provide to patients in their preferred language both verbatim offers and written notices informing them of their right to receive language assistance services.	Always	Sometimes	Never	Not Sure
6. We assure the competence of language assistance provided to limited English proficient patients by interpreters and bilingual staff. We do not use or rely on patients' family and friends to provide interpretation.	Always	Sometimes	Never	Not Sure
7. We make available easily understood patient-related materials and post signage in the language of the commonly encountered groups represented in the service area.	Always	Sometimes	Never	Not Sure
8. We develop, implement and promote a written strategic plan that outlines clear goals, policies, operational plans and management accountability/oversight mechanisms to provide culturally and linguistically appropriate services.	Always	Sometimes	Never	Not Sure
9. We conduct organizational self-assessments for CLAS-related activities and integrate cultural and linguistic competence-related measures into internal audits, performance improvement programs, patient satisfaction assessments and outcomes-based evaluations.	Always	Sometimes	Never	Not Sure
10. We ensure that data on the individual patient's race, ethnicity and spoken and written language are collected in health records, integrated into management information systems and periodically updated.	Always	Sometimes	Never	Not Sure
11. We maintain a current demographic, cultural and epidemiological profile of the community as well as a needs assessment to accurately plan for and implement services that respond to the cultural and linguistic characteristics of the service area.	Always	Sometimes	Never	Not Sure
12. We develop participatory, collaborative partnerships with communities and utilize a variety of formal and informal mechanisms to facilitate community and patient involvement in designing and implementing CLAS-related activities.	Always	Sometimes	Never	Not Sure
13. We ensure that conflict and grievance resolution processes are culturally and linguistically sensitive and capable of identifying, preventing, and resolving cross-cultural conflicts or complaints by patients.	Always	Sometimes	Never	Not Sure
14. We regularly make available to the public information about our progress in implementing the CLAS Standards and provide public notice in our communities about the availability of this information.	Always	Sometimes	Never	Not Sure