A Mission for Managers in Health Care
Managers in today’s health care workplace face challenges that require more than technical responses:
- How to achieve more with less
- How to be innovative and respond quickly to change
- How to motivate staff to the best performance possible
- How to retain talented staff in a competitive job market
- How to develop more culturally sensitive and inclusive management styles and strategies
To Respond Effectively, Managers Must Be Leaders!
Our experience working with health care staff at all levels confirms this. The most effective Managers embrace a leadership perspective, understand how to respond as a leader and have the tools to lead.
Managers represent an untapped, underutilized pool of leaders in far too many health care organizations. Skilled managers can significantly expand the opportunity to achieve higher levels of organizational performance, especially in a unionized workplace.
Program Description: Leading in a Union Environment – For Managers in Health Care
Our specialty at Brown, Brown & Associates is assisting health care organizations to achieve excellence in staff interpersonal effectiveness, cultural competency and labor-management collaboration. We teamed with The Center for Creative Leadership to design this “manager-as-leader” development model, specifically for unionized health care institutions.
We customize all of our programs to meet each client’s unique needs. For your organization, we tailor the following “core model” with workplace scenarios and examples based on information from focus groups, surveys, case studies or interviews with organizational representatives.
Days 1-2: Managing for Results
Managers gain the self-awareness necessary to embrace their role and responsibility to lead their staff. Participants learn the foundation for leadership and how the role applies to them personally. This workshop explores:
- Understanding and responding to their own and others’ behavioral styles, strengths and weaknesses
- The four styles of leadership and when to use each style by diagnosing the follower’s needs, level of skill and motivation
- The role and importance of Emotional Intelligence to leadership
- Two of the world’s most comprehensive, up-to-date and practical methods for managing and developing people into peak performers
Participants receive a DiSC® Personal Profile. This detailed 23-page report gives in-depth insight into the individual’s behavioral style and personalized strategies to help them become a more effective manager in these areas:
- Communicating
- Managing time
- Delegating
- Directing and motivating others
- Making Decisions
- Problem solving
They also receive an individual Management Action Planner, which bridges DiSC and Styles of Leadership concepts.
Day 3: Developing Effective Work Relationships
The most valuable people in an organization are those who can influence and work effectively with others. These people create a positive work environment while achieving their goals and the goals of the organization. Conflict is minimized. Work productivity is optimized. This highly interactive workshop includes lecturette, group activities, role-play, assessment tools and video.
Participants gain further insight through assessment of their individual conflict management and listening styles. At the end of the day, they will have added another layer of leadership skill to:
- Listen effectively
- Reduce conflicts with others
- Work with individuals that communicate in an aggressive manner
- Respond to others with greater emotional intelligence
- Handle situations where best intentions are misunderstood
- Inspire trust
Day 4: Team Building and Motivating Others to Action
Teams work most effectively when members are motivated. The more motivated people are, the more positive energy is created, the more productive the work unit becomes – and the more stress is reduced.
Motivating others is critical to effectiveness and success as a manager. This interactive and practical workshop delivers the tools and insights needed to successfully motivate others. The format includes video, role-play, and a team-building simulation.
Participants learn the critical components of building effective work teams, such as:
- Importance of consensus decision-making
- The leader’s role and responsibility in motivating staff
- How to deal with the person who is “unmotivated, no matter what I do”
- Ways to create a more positive work environment
- How to reinforce positive behaviors
- How to improve job satisfaction and productivity
- How to assist employees to develop the skills they need to contribute to the team and their own careers
At the end of the day, participants will have developed an action plan to improve morale and increase motivation in their workplace.
Day 5: Managing and Valuing Differences in the Workplace
This seminar gives managers an opportunity to explore differences among staff, colleagues, clients, patients, and customers. These differences include variations in culture, values, attitudes, communication style, personality, and behavior. Participants learn how to manage and reconcile these differences to reduce stress, misunderstandings, and grievances.
The goal of this workshop is to impart skills that will enable managers to work more effectively with diverse staff and build a more collaborative and productive team. It’s the first step to achieving cultural competency.
Participants experience a simulation “cultural clash” activity to help them to discover the importance of understanding differing cultural behaviors and how concepts of “right” and “wrong” develop. Implicit associations will be explored with emphasis on how they might affect interactions in the workplace. Through interactive exercises and case studies, managers will understand the causes of cultural clashes and learn strategies to reduce them with co-workers, clients and patients. Participants will also be instructed in a specific model to assist them in resolving cultural conflicts.
Participants gain greater awareness, knowledge and practical skills, including:
- Insight into their individual approach to differences through a personal assessment tool
- How to use the “seven considerations” for understanding differences
- A personal action plan to enhance or increase their understanding and management of differences
- Review of EEO policies
Our Commitment to Health Care Organizational Development
Brown, Brown & Associates has designed and conducted training for thousands of health care employees in New York State in Diversity, Coalition Building, Conflict Management, Customer Service, and Management and Supervisory Skills. We are among the first in our industry to develop a “Cultural Competency Program” for healthcare institutions that integrates Federal mandates and standards for Culturally and Linguistically Appropriate Services (CLAS).
Our firm has been tapped by the Training and Upgrading Fund of 1199 SEIU, the League of Voluntary Hospitals, Metro-North Railroad, the United States Postal Service and New York State & Civil Services Employees Association (CSEA) Partnership for Education and Training. See our client list.
The Studio for Creative Leadership is headed by Ruthe S. Nelson. Specializing in leadership and management and culturally appropriate training models, The Studio for Creative Leadership has served prestigious clients in both the public and private sectors, among them AT&T, Bell Labs, the United States Senate, Harvard University, Merck, Pfizer, HIP Health Plan, and the New York City Department of Health and Mental Hygiene.
Ms. Nelson also produces programs for the American Management Association (AMA), for whom she is a frequent lead speaker and facilitator. She served for four years as a member of AMA’s faculty Advisory Council. Ms. Nelson holds a master’s degree in arts from New York University.
We would be proud to help your organization empower your managers with the tools and confidence to achieve success in their daily staff interactions, labor-management collaboration and patient care.
Call us at (516) 643-6557 or to discuss scheduling Leading in a Union Environment for the managers in your organization.
